Web Pack FAQ

Q1. What if I need more than one email pop account?

Answer: We have a gateway email sytem which means that you can place any name in front of the address and all email will go to the one mail box. For seperate email pop accounts it's $1.50 per mth for seperate pop account.

Q.2. What happens after 12 months expires with hosting?

Answer: At this time we will approach you to see if you would like to continue web services with us. If you do want to continue as we anticipate you will, we can invoice for the next year. It's really up to you, though paying upfont for a full year entitles 2 month Free.

Q3.  How will I get my information to you to develop our business or personal web pages?

Answer:  Our consultant can arrange a meeting. If you prefer please email images which will need to be saved as a .gif, .jpeg and contents saved in Microsoft Word or a .rtf. Mail us a brochure or other relevant information you would like us to include in your website. We also accept floppy disks, CD's which can be mailed or collected at the time of a brief.

Q4. What if the web packs are not viable for what I want in a website?

Answer: We can develop a custom quote to suit your needs. Simply email us?

Q5.  Is a database included in the plans?

Answer:  No. Though if you require a database programmer $70 an hour or we will quote on the project at a competitive price. Our web developer will build robust shopping carts, messageboards, guestbooks, enquiry forms that send information direct to databases and much more in ASP, COLD FUSION, PHP so that you once again receive the most professional web presence. A database is included in the price of the Ecommerce Web Package.

Q6.  Is there any payment plans?

Answer: Yes a Minimum of 50% is required upfront before any work is commenced. The balance owing is paid upon the competion of work. Invoices can be issued and are payable within 7 days.

Q7.  What software programs do you use to develop my web site?

Answer: We use Macromedia range of web authoring programs, including Dreamweaver, Fireworks, Flash, and a broad range of software utilities from Microsoft, Adobe, Allaires ColdFusion.

Q8.  Can I be a part of the web production process?

Answer:  Yes, customers always are. We work with you to develop the site you want. We know you like to be apart of the production process so we will upload your web pages to a temporary directory so that you can review progress of your site on the web and report any recommendations you feel necessary to outline to us.

All communication with relation to web services can be efficiently via our main email address: admin@auwebgoup.com

Q9  After the website is completed, what is the cost to add on and update any pages that need attention?

Answer: To design another page and update contents will be on a quote basis or hourly rate of $70 per hour. Depending on the size and scope of the update and extra page. If you are a subscriber to ExpressAccess we include the first update free.

Our commitment and priority to your online requirements is second to none. We are always open for business and welcome all enquiries.

Q10. May I update and do the work myself after the site is completed?

Answer: Absolutely, if you own Frontpage or a web authoring program we will certainly make it easy for you to update and maintain. Though to avoid any ploblems please contact us before you go ahead and do any work for yourself. There are a number of issues that are too complex to explain just here.

If you have any further enquiries please contact our studio and a representative will address any issues of concern. 07 5471 6064