ASP Components
Most common ASP Components are installed on our servers.

	Can I have shell access through SSH?
Shell Access via SSH is available on some Unix hosting plans. Shell access to your website can be requested via the control panel. Shell access allows you to perform many maintenance and script installation tasks more easily. Basic Unix skills are

	Can I install my own CGI Scripts?
Yes you can. We support Perl on both Unix and Windows. Furthermore on Unix we also support Python, tcl, and any other common unix interpreters. CGI scripts can be installed under /cgi-bin/ or in any other place by setting up the cgi extension

	Do you give any discounts?
We provide 2 months free for annually paid hosting accounts.

	Do you perform regular backup? How often do you backup data? Do you have any recovery mechanism?
As a standard procedure in any information infrastructure, we perform daily backup on all our customers files and databases. This backup is mainly intended for disaster recovery purpose. Some other web hosting providers only perform a local backup.

	Do you provide detailed statistics for my websites? How about raw log files?
Detailed statistics are generated for each of your websites, which comes standard on every account. These statistics provide you with important data such as: number of visitors number of visits page views ect.

	Do you support Cold Fusion?
We do not offer Cold Fusion on its shared hosting service. You may run ColdFusion if you use a dedicated server.

	Do you support Java, JSP, or Servlet?
No, AU Web Group does not support java, jsp or servlet that are running on the server. Client side java applets and javascripts are fully supported because they run on the client's browser, and therefore will work with any web server.

	Do you support MS FrontPage?
We have FrontPage Server Extensions on both our Unix and Windows hosting service. This means you can publish your FrontPage web sites and benefit from FrontPage's ease of use and web components.

	Do you support PHP 5 ?
We support PHP5 as well as PHP4 on its Unix and Windows servers. The default PHP version on our Unix hosting service is now PHP5 for all the domains in your account, whereas on our Windows hosting, you can choose between the two versions of PHP.

	Hosting Country-specific Domain
We can host any domain, such as .com, .net, .org, .com.au, .uk, .us, .de, .ch, .cn, .pg, .cx, .it, .mx, .ph, .id, .sg, .sk, or any other valid top level domains.

	How do I transfer my site from another host?
The procedure to transfer a live site from another host depends on the complexity of your site. Most sites can be transferred by using an ftp client software. The Ftp(File Transfer Protocol) software allows you to upload all your files and media with ease and can be found here at the cuteftp website. Some sites with attached SQL databases would require special backups and proceedures for a successful migration. When using an ftp software you simply transfer files from left(your local computer)to right(your remote server)to upload files. Of coarse you will require your existing domain host ftp login details.

	How Many Sites Do You Have On Each Server?
The main concern behind this question is to ascertain how much the servers are loaded, and how well they will perform for your web site. It is mainly based on the assumption that the more web sites on a server, the less its performance will become.

	I don't have a credit card, can I transfer the money to you?
We accept Direct Bank deposits to our account. Please request our account details to make payment this way.

	If I sign up now, can I upgrade to a higher plan later on? Is there any upgrade fees?
You may upgrade at any time, provided that you are on the same platform. The upgrade process is quite simple and can be done by yourself through our control panel. When your account is upgraded, you will not lose any data or account settings.

	Parking a Domain
You can "park" or point another domain on top of your existing domain. This is also called "Domain Alias", which basically means, if you have www.domain.com You can have www.parkeddomain.com traffic be directed to www.yourdomain.com.

	Payment by Cheque
You can pay for your account with Cheque. Please allow for up to one week of processing. For your convenience we would recommend paying for a year in advance.

	What are your uptime guarantees?
As a commitment to our effort in providing a solid and reliable website hosting service, we provide a Service Level Guarantee which gives 99.9% uptime guarantee.

	What happens if I exceed my traffic limit?
Any data transfer in excess of the plan threshold will be charged at the end of the billing period. You will be sent a notification when your traffic usage is approaching the limit, however your account will not be automatically suspended.

	What is the difference between Unix and Windows Hosting?
Unix Hosting provides a secure and reliable environment that is perfect for most of the hosting needs, but sometimes you want to take advantage of some Windows applications such as MS Access, ASP scripting, ASP.

	What is your policy towards spam?
We do not tolerate any spam activities either directly or indirectly. This includes sending spam via another network with the content of the spam referring to the service (e.g. your web site) hosted on our servers.

	What sort of equipment and software are in place to ensure that my site is up?
We understand that the quality of the equipment, network connectivity and properly maintained and secured software is of utmost importance in providing a reliable website hosting service. We have chosen a solid network facility.

	What type of support do you offer?
AU Web Group offer all the support you would expect and require to help you get your website up and running. Our support starts from the very beginning at the pre-sales stage, ensuring that you have all the technical information you need to make an informed decision. We respond swiftly to any questions server related, keeping you informed of all importatnt hosting matters including updates.